Client Terms of Service
Last updated: June 4, 2026
These Client Terms of Service apply to services provided by Brazzell Marketing Agency, Inc. (“Brazzell Marketing Agency,” “we,” “us,” or “our”) unless a separate written agreement states otherwise. By submitting an order form, approving work, authorizing services, making payment, or asking us to begin work, Client agrees to these terms.
1. Scope of Services
Brazzell Marketing Agency provides advertising, marketing, design, website, printing, content, hosting, technical implementation, and related business services. The exact services ordered by Client may be described in an order form, proposal, email authorization, invoice, or other written communication.
Unless expressly stated in writing, Brazzell Marketing Agency does not provide legal advice, tax advice, medical advice, clinical advice, HIPAA compliance consulting, privacy compliance consulting, wiretap-law compliance consulting, consumer-protection compliance consulting, or regulatory compliance consulting.
2. Client Responsibility for Business and Regulatory Decisions
Client is solely responsible for determining whether requested services, content, features, tools, forms, scripts, embeds, advertising technologies, tracking tools, analytics tools, maps, scheduling tools, chat tools, call tracking, third-party platforms, and other website or marketing functions are lawful and appropriate for Client’s business, industry, notices, consents, customer relationships, and regulatory obligations.
Client understands that Brazzell Marketing Agency may implement Client-approved requests as technical, advertising, marketing, or design services. Implementation by Brazzell Marketing Agency does not mean that Brazzell Marketing Agency has reviewed or approved the request for legal, HIPAA, privacy, wiretap, consumer-protection, accessibility, licensing, professional, clinical, or other regulatory compliance.
Client is responsible for obtaining advice from qualified legal, compliance, privacy, HIPAA, clinical, financial, tax, or other professional advisors when such advice is needed.
3. Client-Provided and Client-Approved Content
Client is responsible for the accuracy, legality, and appropriateness of all Client-provided or Client-approved content, including but not limited to text, images, logos, videos, claims, testimonials, reviews, offers, pricing, credentials, service descriptions, employment information, intake questions, forms, disclosures, and advertising statements.
Client represents that Client has the right to use any materials supplied to Brazzell Marketing Agency, including images, trademarks, logos, copy, video, audio, documents, and data. Client agrees not to provide materials that infringe another party’s rights or violate applicable law.
4. Advertising Claims and Disclosures
Client is responsible for ensuring that advertising claims, guarantees, testimonials, endorsements, pricing, offers, promotions, comparisons, credentials, and required disclosures are truthful, accurate, substantiated, and appropriate for Client’s industry and jurisdiction.
Brazzell Marketing Agency may help prepare, edit, place, or distribute advertising and marketing content, but Client remains responsible for approving the final content and determining whether the content satisfies Client’s legal and regulatory obligations.
5. Websites, Forms, Tracking, Analytics, and Third-Party Tools
Client is responsible for deciding whether website features and third-party services are appropriate for Client’s business. This includes, but is not limited to, contact forms, employment forms, referral forms, intake forms, payment links, analytics, pixels, call tracking, maps, scheduling tools, chat tools, CRM integrations, email platforms, hosting platforms, embedded media, social media tools, and advertising technologies.
Client is responsible for providing any required notices, consents, privacy policies, cookie notices, terms, disclaimers, authorizations, business associate agreements, data-processing agreements, or other documents required for Client’s use of such tools.
Unless separately agreed in writing, Brazzell Marketing Agency is not responsible for monitoring changes in third-party services, laws, regulations, platform rules, or industry-specific requirements after implementation.
6. HIPAA, PHI, ePHI, and Regulated Information
Client is solely responsible for determining whether Client is subject to HIPAA or any other privacy, healthcare, consumer-protection, data-security, or regulated-information requirement.
Client is solely responsible for determining whether Client’s website, forms, tracking technologies, analytics tools, advertising tools, communication tools, hosting, email, third-party services, and business processes may collect, transmit, receive, maintain, disclose, or store PHI, ePHI, personal information, consumer health data, or other regulated information.
Client agrees not to use any website, form, script, tool, embed, email account, hosting account, analytics tool, advertising technology, or third-party service in a manner that collects, transmits, stores, or discloses regulated information unless Client has determined that the use is lawful and appropriate and has obtained all required agreements, notices, consents, authorizations, and safeguards.
7. Client Approvals
Client approval may be provided by order form, email, text message, payment, verbal authorization followed by work activity, written instruction, or other reasonable business communication.
Once Client approves work, Brazzell Marketing Agency may rely on that approval. Client is responsible for carefully reviewing proofs, drafts, websites, advertisements, forms, settings, and other materials before approval.
Brazzell Marketing Agency is not responsible for errors, omissions, compliance issues, or business consequences in Client-approved materials except to the extent caused by Brazzell Marketing Agency’s willful misconduct.
8. Third-Party Services
Some services may depend on third-party platforms, vendors, software, payment processors, advertising networks, hosting companies, domain registrars, email providers, analytics platforms, map providers, call-tracking providers, scheduling platforms, printing vendors, or other outside services.
Brazzell Marketing Agency does not control third-party services and is not responsible for their outages, pricing changes, policy changes, data practices, service limitations, account suspensions, account terminations, performance changes, or other actions.
Client is responsible for complying with the terms, policies, and requirements of any third-party service used in connection with Client’s marketing, website, advertising, email, hosting, or business operations.
9. Payment and Billing
Client agrees to pay for authorized services according to the applicable order form, proposal, invoice, rate schedule, or written authorization.
For hourly or time-fee work, billable time may include planning, design, programming, writing, editing, communication, research, troubleshooting, testing, revisions, vendor coordination, account work, administrative work related to the project, and other time spent performing Client-authorized services.
Unless otherwise stated in writing, time spent discussing a project before Client authorizes paid work is complimentary customer service and is not billable. After Client authorizes paid work on a project, time spent discussing, revising, managing, or coordinating that project may be billable.
10. Revisions and Changes
Client-requested changes, revisions, additions, corrections, updates, redesigns, troubleshooting, or rework may result in additional charges unless a written agreement states otherwise.
Changes requested after approval, after publication, after printing, after submission to a vendor, or after launch may be billed as additional work.
11. Limitation of Responsibility
Brazzell Marketing Agency is not responsible for Client’s business decisions, regulatory decisions, legal obligations, clinical obligations, privacy obligations, advertising claims, internal policies, customer communications, hiring decisions, employment practices, service delivery, pricing, billing practices, or use of completed work.
Except to the extent caused by Brazzell Marketing Agency’s willful misconduct, Client agrees to hold Brazzell Marketing Agency harmless from claims, fines, penalties, investigations, demands, damages, losses, costs, and expenses arising from Client-requested features, Client-approved features, Client-provided content, Client-selected third-party services, Client’s business operations, Client’s regulatory obligations, Client’s use of advertising or marketing materials, or Client’s use of any website, form, tool, script, embed, tracking technology, analytics system, or third-party service.
12. No Guarantee of Results
Brazzell Marketing Agency may provide advertising, marketing, design, website, SEO, printing, content, and related services intended to help Client promote Client’s business. However, Brazzell Marketing Agency does not guarantee any specific number of leads, calls, clicks, impressions, conversions, rankings, customers, patients, clients, sales, revenue, or other business results unless expressly stated in a separate written guarantee.
13. Changes to These Terms
Brazzell Marketing Agency may update these terms from time to time. The version in effect at the time Client submits an order, authorizes work, approves services, or continues using services will apply unless a separate written agreement states otherwise.
14. Acceptance
By submitting an order form, approving work, authorizing services, making payment, or asking Brazzell Marketing Agency to begin or continue work, Client acknowledges that Client has read, understands, and agrees to these Client Terms of Service.
